FAQ

1. Do you offer Cash on Delivery (COD)? Yes, we offer Cash on Delivery (COD) all across Pakistan for your convenience and secure shopping experience.

2. How long will it take to receive my order? Our standard delivery time is 2 to 4 working days, depending on your city. Orders from major cities like Karachi, Lahore, and Islamabad are usually delivered faster.

3. What are the shipping charges? We offer FREE Shipping on all orders above Rs. 3,499. For orders below this amount, a standard shipping fee will apply.

4. Can I exchange my bag if I don't like it? Yes, we have a hassle-free 7-day exchange policy. If you receive a defective product or want to change the style, please contact us on WhatsApp within 7 days of delivery.

5. Are the product images real? Absolutely! All our photos and videos are of the actual products. We ensure that what you see on our website is exactly what you receive in your parcel.

6. How can I track my order? Once your order is dispatched, you will receive a tracking number via SMS or Email. You can use this number to track your parcel on our courier partner's website.

7. How do I contact customer support? You can reach out to us via WhatsApp at +92 303 8959099  Our team is available Monday to Saturday (10:00 AM - 8:00 PM) to assist you.